Shipping & Delivery

We currently ship to the United States, United Kingdom, Canada, Australia, and most European countries.

If your country is currently unavailable at checkout, please feel free to contact us — we’ll do our best to find a shipping solution for you.

Order Processing

We aim to prepare and ship all orders as quickly as possible.

• Standard orders are usually processed within 1-3 business days

• Orders placed during weekends or holidays will be processed on the next business day

• Unless otherwise stated, all products are in stock and ready to ship

For selected pre-order items, processing may take approximately 5-7 business days before shipment. Pre-order products will always be clearly marked on the product page.

Once your order has been placed, you’ll receive a confirmation email shortly after checkout.

Because we begin processing orders quickly, changes or cancellations may not always be possible after confirmation. However, if you need assistance, please contact us as soon as possible and we’ll always do our best to help.

Estimated Delivery Times

Shipping times may vary slightly depending on your location and local carrier conditions.

Please note that these are estimated delivery times and may occasionally vary during peak seasons or due to customs and carrier delays.

Shipping Carriers

For U.S. orders, we work with multiple trusted shipping partners including Amazon, SpeedX, SwiftX, USPS, UNIUNI, EASY, GOFO and other regional carriers.

The shipping carrier used for your order depends on your delivery address and local logistics network. We automatically select the fastest and most reliable shipping method available for your location.

For international orders, packages may be handed over to your local postal carrier after customs clearance.

Tracking Information

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking link.

Please allow 2-5 business days for tracking updates to appear after shipment, as tracking information may take time to sync across carrier systems.

If your tracking has not updated after 5 business days, feel free to contact us and we’ll gladly look into it for you.

Customs, Duties & Taxes

All orders include customs duties and import taxes. You will not be charged additional import fees upon delivery.

All Mars Power products are proudly made in China and shipped directly through our global fulfillment partners to provide better pricing and faster international delivery.

Delivery Support

If your package is delayed, lost, or arrives with any issue, please contact us at support@themarspower.com at any time.

We’re committed to making sure every order arrives safely, and our support team will always do our best to resolve shipping issues as quickly as possible.