FAQs – Mars Power

Orders

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Unfortunately, we won't be able to override the system. Please make sure to apply the discount before checkout.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

After you place your order, we will send you an order confirmation email. Please check your inbox and spam/junk mail folder. If you still haven't received the email, you can click here or fill out the form below to send us an email.

Shipping & Delivery

Please allow between 2-5 Business Days for your tracking number to update once you receive your tracking number by email.

If you don't see the email in your inbox try checking your spam folder.

👉For shipping information, we recommend you track on the site: https://www.17track.net/en/

For other inquiry, please email support@themarspower.com.

It depends on the shipping method you choose. Standard shipping takes approximately 7-15 business days, while express shipping takes approximately 4-10 business days.

Yes, we offer international shipping. If your country does not currently support shipping, please contact us for assistance.

Returns & Exchanges

We review each case individually and If you would like to request a return or exchange, please click here for more refund info. Please note that there will be a restocking fee.

Of course, but all clothing to be replaced must be brand new, unused, in its original packaging, and free of any odor. Please click here for more refund information.